Our Policies
Please review our policies before placing an order
Terms & Conditions
Welcome to Devine Pleasures. By placing an order with us, you agree to the following terms and conditions:
Orders & Booking
- •All orders must be placed within the required advance booking timeframes.
- •Last-minute bookings may be accepted at the discretion of the owner and will require full payment upfront.
- •We reserve the right to decline any order that cannot be reasonably fulfilled.
Deposits & Payments
- •A non-refundable deposit is required for all orders.
- •The balance must be paid in full before collection or delivery.
- •Corporate event orders require full payment before delivery or pick-up.
- •Wedding orders require the balance to be paid in full 2-4 weeks before the event.
Delivery
- •A delivery fee applies to all orders, calculated based on location.
- •Delivery times will be agreed upon at booking.
Cancellations
- •Cancellations must follow the timelines outlined in our Cancellation Policy.
- •Deposits and payments are non-refundable.
- •If cancellation occurs after preparation has begun, the full balance will still be due.
Product Quality & Allergies
- •All products are made fresh with high-quality ingredients.
- •Our kitchen handles allergens such as nuts, dairy, gluten, and eggs.
- •Devine Pleasures is not liable for allergic reactions if full disclosure was not provided.
Design & Variations
- •Slight variations in color, decoration, or presentation may occur.
- •Photographs of cakes may be used for promotional purposes.
Liability
- •Once collected or delivered, Devine Pleasures is not responsible for damage caused by mishandling.
- •Follow care instructions provided at pickup or delivery.
Agreement
- •By placing an order you agree to these Terms & Conditions.
Deposit & Delivery Policy
All orders require a deposit to secure your booking.
Regular Orders
50% non-refundable deposit required at booking. Balance due upon collection or delivery.
Corporate Events
50% non-refundable deposit. Full payment before delivery or pick-up.
Weddings
50%-75% non-refundable deposit. Balance due 2-4 weeks before the event.
Last-Minute Bookings
Full payment upfront, accepted at owner discretion.
Delivery Fee
A delivery fee applies to all orders, based on location.
Please note: Deposits and payments are non-refundable.
Cancellation Policy
To protect our time, resources, and ingredient costs:
Regular Orders
Cancel at least 5 days before. Deposits non-refundable.
Corporate Events
Cancel at least 14 days before. Full payment if within 7 days.
Weddings
Cancel at least 30 days before. Full balance if within 3 weeks.
Last-Minute Bookings
Non-refundable and non-transferable once accepted.
Please note: All deposits and payments are non-refundable.
Advance Booking Policy
Required advance booking timeframes:
Regular Orders
At least 2 weeks in advance.
Corporate Events
At least 3 weeks in advance.
Weddings
At least 1-3 months in advance.
Last-Minute Bookings
Full payment upfront, accepted at owner discretion.
Please note: All deposits and payments are non-refundable, and a delivery fee applies.
Have questions about our policies?
Contact Us